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Refund and Returns Policy

Refund and Returns Policy


We accept returns on items that are in their original condition (unworn, unwashed, and with tags attached) within [number] days of purchase. To initiate a return, please contact our customer service team at [Your Contact Email] to request a return authorization (RA) number. Once you receive your RA number, please securely package the item and include the RA number on the package. Return shipping costs are the responsibility of the customer.

Please note that personalized or customized items are not eligible for return unless there is a defect in the product or a mistake on our part.


Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.


If you would like to exchange an item for a different size, color, or style, please contact our customer service team at [Your Contact Email]. We will work with you to process the exchange and ensure you receive the item you desire.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately at [Your Contact Email] with photos of the damaged or defective product. We will arrange for a replacement or refund as soon as possible.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards
  • Clearance items
  • Personalized or customized items (unless defective or a mistake on our part)


Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us by email at [Your Contact Email] or by mail at [Your Company Address].

Remember to replace placeholders like [Your Company Name], [Your Contact Email], [number], and [Your Company Address] with your actual company details. Additionally, ensure that your policy complies with relevant laws and regulations and seek legal advice if necessary.

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